Privacy Policy
Privacy Policy
Sofia Cape Town places great importance on the protection of its customers’ personal data. This privacy policy explains how personal information is collected, used, and protected. By using our services, you agree to the practices described in this policy.
Collection of Personal Information
Sofia Cape Town collects various types of personal data in order to provide an optimal shopping experience. This data may include:
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First and last name
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Shipping and billing address
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Email address
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Phone number
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Payment information
Use of Personal Information
The personal information collected is used for the following purposes:
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Processing and shipping orders
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Managing payments and preventing fraud
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Communicating with customers regarding their orders and our product range
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Improving our customer service and responding to inquiries
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Sending information about new products, promotions, and events (with customer consent)
Sharing of Personal Information
Sofia Cape Town does not sell, rent, or share personal information with third parties, except in the following cases:
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With external service providers who process payments and ship orders
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When required by law or to comply with legal procedures
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To protect the rights, property, or safety of Sofia Cape Town, its customers, or the public
Security of Personal Information
Sofia Cape Town implements appropriate security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
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The use of encryption technologies for payment transactions
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Restricted access to personal data, limited to employees and partners who require this information to provide our services
Retention of Personal Information
Sofia Cape Town retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Customer Rights
In accordance with applicable legislation, customers have certain rights regarding their personal data, including:
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Right of access: Customers may request a copy of the personal data held by Sofia Cape Town
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Right to rectification: Customers may request correction of inaccurate or incomplete personal data
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Right to erasure: Customers may request the deletion of their personal data, subject to legal retention requirements
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Right to withdraw consent: Customers may withdraw their consent to the processing of personal data at any time
Cookies and Similar Technologies
Sofia Cape Town uses cookies and similar technologies to enhance the user experience on our website. Cookies allow us to remember customer preferences and track website usage. Customers can adjust their browser settings to refuse cookies; however, this may affect website functionality.
Changes to the Privacy Policy
Sofia Cape Town may update this privacy policy from time to time. Any changes will be posted on this page along with an updated revision date. Customers are encouraged to review this page regularly to stay informed of any updates.
Contact Information
For any questions regarding this privacy policy or to exercise your personal data rights, please contact Sofia Cape Town at:
Sofia Cape Town is committed to protecting customer privacy and using personal data in a responsible and secure manner.