Shipping Policy

Shipping Policy

Sofia Cape Town is committed to providing all customers with a fast and reliable shipping service. This shipping policy outlines delivery times, costs, and procedures to ensure a smooth and enjoyable shopping experience.

Delivery Times

Sofia Cape Town aims to ship all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are generally delivered within 5 to 14 business days.

Delivery times may vary depending on factors such as:

  • Weather conditions

  • Periods of high demand (such as holidays)

  • Customs procedures (if applicable)

Free Shipping

At Sofia Cape Town, you benefit from free shipping on all orders. Regardless of your order amount or location, we ensure that you do not pay any shipping fees. This is part of our commitment to making your shopping experience as comfortable and attractive as possible.

Shipping Process

All orders placed with Sofia Cape Town are shipped directly from our supplier. This approach helps us reduce processing times and ensures faster delivery of your products. It also allows us to carry out strict quality control on every item shipped.

Order Processing

Once your order is placed, you will receive a confirmation email containing all the details of your purchase.

Orders are processed and shipped within 24 to 48 hours.

After your order has been shipped, you will receive an email with a tracking number, allowing you to easily follow your package.

Order Tracking

Sofia Cape Town provides tracking information for all orders. The tracking number sent to you by email allows you to monitor the progress of your shipment on the carrier’s website. This way, you’ll always know where your package is and when it will be delivered.

Questions & Support

Do you have questions about your order or our shipping policy? Our customer service team is here to help!

You can contact us via:

  • Email:

We aim to respond to all inquiries quickly, professionally, and with care.

Restrictions and Exceptions

While we do our best to meet estimated delivery times, unforeseen circumstances may cause delays, such as:

  • Customs procedures

  • Severe weather conditions

  • Force majeure events

Sofia Cape Town is not responsible for such delays, but we appreciate your understanding and patience in these situations.

Conclusion

Sofia Cape Town is dedicated to delivering an exceptional online shopping experience, including fast and reliable shipping. By following this shipping policy, we ensure that every customer receives their products as efficiently as possible.

For any questions or additional information, please feel free to contact us at