Refund Policy
Exchange of Sale Items
Sale items cannot be exchanged, even in the case of incorrect sizing. Please make sure to select the correct size before placing your order.
100% Return and Refund Policy
At Sofia Cape Town, we strive to provide all our customers with exceptional service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding sale items. Items purchased on sale are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. Sofia Cape Town does not reimburse return shipping costs and is not responsible for any expenses incurred during the return process. Please refer to our general terms and conditions for more information.
Return Notification Period
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please ensure you respect this timeframe to be eligible for a return.
Warranty on Defective Items
We offer a full warranty on all defective items. If a product has manufacturing defects, it may be returned for a full refund or an exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@evoqueparis.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure that this form is included with your return to guarantee proper handling of your request.
Conclusion
Sofia Cape Town is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly.
For any questions or comments, please contact our customer service at: