FAQs
Size Information: We recommend you to always go one size up.
Custom Sizing: If youโre between sizes, we recommend choosing the next size up for comfort.
Measurement Tips: Measure your bust, waist, and hips to find your perfect size using our size guide..
We answer messages and emails in the order in which they are received and respond promptly. We usually respond within 24-48 hours of receiving a message or email.
Atย SOFIA CAPE TOWNย our number one priority is your satisfaction. We work with over 17 registered Banks to provide a safe payment gateway for all orders. Shop with peace of mind.
We want you to be completely satisfied with your purchase. That's why SOFIA CAPE TOWN offers aย 30-day return policy. If you're not in love with your order, simply return it within 30 days for a full refund or exchange. Shop with confidence, knowing that your satisfaction is our priority!
The processing time for your order is 1-3 days, depending on current volume.
Simply go to the Track My Order link on the home page or main menu and enter your tracking number to see where your parcel is. If you need further assistance, we are always ready to help.
Customer Service Hours
- Monday โ Friday: 08:00 โ 17:00
- Saturday: 12:00 โ 17:00
- Sunday: Closed
Testimonials
Celebrating 10 Years of Sofia Cape Town
As we celebrate 10 wonderful years of Sofia Cape Town, our hearts are filled with gratitude. None of this would have been possible without the incredible people who have supported us, believed in us, and walked this journey alongside us. Every contribution, big or small, has helped shape who we are today.
Thank you for being part of our story over the past decade. We are deeply thankful for the memories weโve created together and look forward to sharing many more beautiful years ahead. Hereโs to the past ten yearsโand to an even brighter future together.
From Friendship to Sofia Cape Town
What began as a genuine friendship between two women, built on trust, shared dreams, and a love for creativity, slowly grew into something truly special. Through countless conversations, laughter, and moments of inspiration, that friendship evolved into the foundation of Sofia Cape Town.
Together, they turned passion into purpose and ideas into reality, creating not just a store, but a place shaped by friendship, dedication, and heart. Their journey is a reminder that the most beautiful things often begin with connectionโand that when friendship and vision come together, something lasting can grow.